An angry shopper's social media post, has resulted in Australians complaining to their local supermarkets over pre-packaged chicken.
One Woolworths customer posted a video to TikTok of him weighing his pre-packaged chicken breasts, sparking much debate.
The chicken in the pack was advertised as weighing 806g but when he weighed the fillets without any of the the packaging they came in at 756g.
Next, he weighed the absorbent pad that sits under the chicken to reveal it weighed 50g – making the total 806g.
“Woolworths have been scamming us for years,” he posted as the caption.
But fellow shoppers were quick to put him right.
It’s just water weight,” wrote one fellow shopper.
“That’s why the moisture pack has exactly the right amount that the chicken doesn’t have … it was 806 when they first packaged.”
But another customer was not happy with that answer. “I’m not paying for water. I want chicken, why pump so much water into it in the first place?”
“So we (are) supposed to squeeze the juice out of the moisture pack so we get our moneys (sic) worth?” said another.
This then started a heated debate about the reason there was so much water in the chicken - and if this was because it had been frozen.
One woman said she worked at Woolworths and confirmed none of the chicken was frozen.
“Arrives fresh. Only meat that is frozen are from seafood which are specified as thawed,” she said.
Another Woolworths staff member added, “I work at Woolies in the deli and meat and the absorber just soaks up the juice, even in the deli you’d be paying for the juice, it’s just not absorbed”.
"I just weighed mine," said another. "And I am taking it back tomorrow. Same thing."
A Woolworths spokesman told news.com.au the weight of pre-packed chicken was checked several times on scales certified for trade use before going onto the shop floor.
“Soak pads help maintain product quality in the pack as chicken does naturally lose moisture over time,” he said.
“Along with the tray and film, the soak pad is not included in the total purchase weight.
“If ever our customers are concerned about the weight of a product, we'd encourage them to return it to the store for a replacement or refund where needed.”
What can you do if this happens to you?
Fellow shoppers give their advice.
- "I now ask them to weigh everything in store before I take it," one shopper said."They unpack it infront of me and re-weigh."
- "Buy meat at the supermarket deli counter, rather than from the pre-packaged section," said another. "Then you can see exactly what you are getting on the scales."
- "Just ask questions to the staff," said another. "Has this chicken been frozen, can you weigh it for me, can I speak to the manager? If they don't know any of the answers, they will find someone who does. Trust me. I do it all the time!"
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